36 English Phrases For Professional Customer Service (FREE PDF Guide)

Get your FREE PDF Guide here: https://bit.ly/CustomerServicePhrases

Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!

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FREE Professional English Phrase Booster: https://bit.ly/phrasebooster

Online Courses:

The 21-Day Meetings Challenge
Transform Your English Meeting Skills In Just 21 Days: https://bit.ly/21-DayMeetingsChallenge

Small Talk for Professionals
Make Small Talk with Confidence in 6 Weeks: https://bit.ly/smalltalkforpros

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Watch my other presentations lesson:
4 Ways To Make Your Presentation More Interesting - https://youtu.be/jKMtNbnZnC8

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Find out more about me: https://derekcallan.com/about-business-english-trainer/

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Chapters
0:00 Intro
0:26 Answering the call and greeting the customer
0:58 Dealing with negative responses
01:24 Transferring the call and putting the customer on hold
02:16 Asking for customer information
02:58 Asking for billing or credit card information
3:24 Checking other information
4:41 Apologising for order or product issues
06:03 Dealing with angry customers
07:05 When you need to follow up later
07:32 Closing the call

Find out more about me:
Website: https://derekcallan.com/

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Music credits:
Background music: Honey and Milk by The 126ersks! https://www.buymeacoffee.com/derekcallan