Why Your Top-Performing Employees Leave

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⏲️ Video Chapters
00:00 Introduction to the episode and guests
01:40 Becoming a leader who attracts top talent
02:19 Emphasizing personal and professional growth, and creating a culture of recognition and reward
03:06 Sparkle and Shine's "shine wall" and the different badges awarded for achievements
04:14 Incentivizing excellent client service with real examples
06:00 Categorizing employees and the impact of each type on team dynamics and business growth
07:42 The negative impact of keeping low performers on the team
10:35 Measuring retention rates, managing turnover, and the importance of one-on-one meetings with team members
12:00 Gamifying incentives with employees through Automate Motivate, and asking employees what awards they want
13:08 Listening to employee’s needs and goals to improve retention
14:07 Creating tracks for employee advancement
16:00 What guest love about Jobber
17:53 Insights from Patrick Lencioni's book "Three Signs of a Miserable Job"
20:04 Being a confident leader to create an environment of trust and growth
22:06 Importance of developing soft skills and personal growth within the team
23:57 The role of one-on-one meetings and personal connections in retaining top performers
24:45 Attracting great employees by bumping up industry average pay on job postings
26:06 Adam’s takeaway tips: build a culture of recognition, fire your poor performers and ask your team how they’re doing and address any issues
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Check out the businesses that were featured in this video!
🫧 Raquel Lindsay, Sparkle & Shine Cleaning Services of West MI, LLC | https://www.facebook.com/sparkleandshinecleaningofwestmi/
🫧 Dave Moerman, Revive Services and Home Service Business Coach | https://www.instagram.com/homeservicebusinesscoach_/?hl=en
🏠 Adam Sylvester, Charlottesville Gutter Pro’s & Charlottesville Lawn Care | https://adamsylvester.com/
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